Devoluções e substituições
Como proceder corretamente
Here at PULZE, we strive to provide you with the best possible experience, but we understand that things don't always go according to plan. Below you will find details on the procedure for returning goods, money or exchanging PULZE products.
1.) Products purchased on Pulze.com
If you believe that your PULZE device is not working properly, do not hesitate to contact our Customer Line see Contact Us in this site. Our experienced PULZE Customer Care team will check the device with you to try to get it working again. If we are unable to do this, we will arrange a replacement device for you to pick up at the PULZE Care Point of your choice, or we will send it directly to your home.
You can withdraw from the contract without giving a reason within 14 days of receiving the goods. To return goods and money, please contact our Customer Service Line, see Contact Us in this site.
2.) Products purchased elsewhere than in our online shop
If you purchased a PULZE device in a different way than in our online shop, and the device is defective, please first contact our Customer Line at tel. 800 18 18 10. We will check the device together with you to try to put it back into operation. If we are unable to do this, we will arrange a replacement device or accessory for you to pick up at the PULZE Care Point of your choice, or we will send it directly to your home.
For a refund for a product purchased other than in our online shop, please contact the point of sale where you purchased the product directly and verify whether you are entitled to a refund.