Your FAQs answered!
No, the Pulze device heats up iD tobacco sticks without burning them to release a nicotine aerosol from real tobacco. There's no smoke and less smell*
No you can't. Although both are tobacco products, heated tobacco sticks are made slightly differently to conventional combustable cigarettes. We've specially engineered iD tobacco sticks for use with Pulze, they're designed for optimum performance with the device.
All tobacco and nicotine products, including heated tobacco, are not harmless and are intended only for adult smokers. All tobacco and nicotine products are not suitable for use if you are pregnant or breastfeeding. If you have a medical condition, or you have any concerns about using this product, consult a healthcare professional before using.
Yes, there are two heat modes. Choose the Standard Mode for a more intense taste experience, or Eco Mode for a more discreet taste experience.
Yes, when you're not using it, lock your device by clicking the power button 5 times in a row so it doesn't switch on accidentally. That's also how you unlock it!
To end your Pulze session early, either hold down the power button for 5 seconds or lift the top cover to the open position.
Heating tobacco releases nicotine and a rich tobacco flavour, but because you're not burning the tobacco it will never taste exactly the same. We've blended specially selected tobacco for our iD sticks to enhance the flavour and create a taste we are sure you will love.
To keep your Pulze in top condition you should clean it regularly. If you spot any leftover tobacco in the device use the Quick Clean pick tool (handily hidden in the base of the device) to remove it. Every 20 iD sticks make sure to give it a deep clean with the deep cleaning & extraction tool as well as cleaning swabs. Make sure to remove any excess tobacco with the pick before using the extraction tool to make sure it fully deep cleans!
iD sticks were designed to work with Pulze, heating the tobacco from the inside rather than igniting it with a lighter. While they are shorter lengthwise, the session will last for 4 minutes, nearly as long as the average cigarette.
Keep your Pulze dry and away from direct sunlight, and heat/water sources. If it overheats or gets wet this could negatively affect the performance, battery or electronics. Keep out of reach of children.
Use the USBC charger provided to charge your device - we don't recommend using third party chargers. Also, you don't need a separate charging case, simply plug the charger straight into your device! A full charge will take approx 90mins for up to 20 consecutive sessions.